Privacy Policy

This Privacy Policy explains how Markhor Tea Lounge ("Markhor," "we," "us," or "our") handles information when you use the Markhor Tea Lounge mobile app to browse the menu, manage an account, and place pickup orders.

Information We Collect

Depending on how you use the app, we collect the following information:

• Account and contact information. Your first and last name, email address, phone number, and account information used to sign in. Firebase Authentication manages your sign-in credentials.
• Order information. The items and customizations you order, order number, pickup location, order status, order timestamps, subtotal, tax, total, and information needed to prepare and support your order.
• Payment information. Payment status, amount, currency, and transaction references needed to create, verify, and reconcile a payment. Card details are entered through Stripe’s payment interface. Markhor does not store full card numbers or card security codes in its Firebase database.
• App and service information. Technical, authentication, security, and service records generated as needed to operate, protect, and troubleshoot the app and its backend services.

The app uses the store location associated with your pickup order. It does not request your device’s precise location to place an order.

How We Use Information

We use information to create and manage customer accounts; support sign-in and password recovery; display the menu and calculate order totals; accept, prepare, fulfill, and support pickup orders; process and verify payments; respond to questions; protect the app and troubleshoot service issues; and meet legal, accounting, tax, and recordkeeping obligations.

We do not use account information to send promotional messages unless we obtain any consent required for that use.

How We Share Information

We share information as needed to provide and protect the app and fulfill the purposes described in this policy:

• Firebase and Google. We use Firebase and Google services for authentication, database, app security, hosting, and backend functions.
• Stripe. We use Stripe to process and verify payments and help manage payment disputes. Stripe handles payment information under its own privacy terms.
• Markhor personnel and service providers. Authorized staff use information to prepare orders and provide customer support. Service providers may process information to maintain the app or support our operations.
• Legal and business purposes. We may disclose information when required by law, to protect rights and safety, or as part of a business reorganization or transfer, subject to applicable law.

We do not sell customer personal information.

Payments

Payments in the app are handled through Stripe. Markhor receives payment status and transaction references so it can confirm orders and keep appropriate business records. Stripe may separately collect and process payment details under its own privacy policy: https://stripe.com/privacy.

Retention and Account Deletion

We keep account and profile information while your account is active and as needed to provide the app. You can request account deletion in the app from Account > Delete Account. The app asks you to verify your identity before completing the request.

When account deletion is completed, we remove the Firebase login and customer profile and detach resolved order records from the deleted customer account. We retain transaction records for legitimate business, accounting, tax, fraud-prevention, and dispute-resolution purposes, as required or permitted by law. Payment providers may retain their own transaction records under their policies.

An unresolved order or payment must be resolved before account deletion can be completed. We keep or delete information according to the purposes above and applicable legal, accounting, security, and dispute-related requirements.

Your Choices and Privacy Requests

You can contact us using the information below with questions or privacy requests. Depending on where you live, you may have rights to access, correct, delete, or restrict certain information, subject to applicable law and recordkeeping requirements.

Security

We use administrative, technical, and organizational safeguards intended to protect information. No online service or storage system can be guaranteed to be completely secure.

Third-Party Services

The app relies on Firebase and Google services and Stripe. Their handling of information is governed by their own terms and privacy notices:

• Google Privacy Policy: https://policies.google.com/privacy
• Stripe Privacy Policy: https://stripe.com/privacy

The app or our website may also link to third-party sites. Their privacy practices are governed by their own policies.

Changes to This Policy

We may update this policy when our practices or legal requirements change. We will post the updated policy and revise the “Last updated” date. If a change materially affects how we use information, we will provide any notice required by law.

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